Shipping Options

Watch My Diamonds will gladly offer free Ground shipping for every order valued over $100 via FedEx. However, if you’d like to return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by FedEx. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at FedEx Website

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.

Insurance

Watch My Diamonds provides insurance coverage for every item we ship out. You may be asked to sign for the package upon delivery.

Domestic Shipping Outside the Contiguous

Orders destined for delivery in the United States, however outside of the 48 Contiguous States (eg; Hawaii, Alaska, APO and FPO addresses) will be shipped via ground delivery. APO or FPO strictly require us to ship via the US Postal Service.

— Additional Shipping Options —

Ground Residential / Commercial: Free on all orders over $100.00 USD / $5.99 USD For Orders Under $100.00

  •  UPS 2 Day Shipping: $18.00 USD
  •  UPS 1 Day Shipping (only for domestic U.S. orders): $35.00 USD
  •  UPS Next Day AM (only for domestic U.S. orders): $55.00 USD
  •  Saturday Delivery (only for domestic U.S. orders): $50.00 USD
  •  International Shipping via UPS/USPS: $20.00 USD and up

Shipping Restrictions

  • UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
  • Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
  • Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.

Shipping and Item Problems

By entering into a purchase agreement with us, the customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a ‘Signature Release’ of any kind on file for the delivery address. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery. If claim is denied by carrier/insurance company, the customer understands that Watch My Diamonds is not responsible for reimbursement. 

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Watch My Diamonds within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact Watch My Diamonds within 5 days of receipt of your order. If you believe that your automatic watch isn’t working properly, please click here for more information. Product discrepancies not notified to Watch My Diamonds within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Watch My Diamonds reserves the right to replace the original packaging of products sold herein. Watch My Diamondscannot guarantee a replacement of the manufacturer’s original packaging.

— International Shipping —

Online Payment

International orders can be processed online and paid with Visa, MasterCard, or American Express. Watch My Diamonds will also charge a processing fee for all orders containing an international shipping address. This charge will be calculated during checkout and combined with the shipping charges for all international shipping addresses orders.

Verification

All online international orders are verified through the Watch My Diamonds payment system to accommodate our International cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.

Wire Transfer Payment

In addition to credit card payments, Watch My Diamonds also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Watch My Diamonds an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Watch My Diamonds will email you a list of wire transfer instructions after an invoice is generated in our system, and an order total is confirmed.

Duty and Shipping

Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. The average International order takes up to 1 week for delivery.

Shipping Problems

If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Watch My Diamonds. If the item is received damaged, please contact Watch My Diamonds within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.