If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 7 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Watch My Diamonds. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by clicking on the Return Request Form, please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. Any signs of wear or removal of parts, will result in refusal of your return.
Please Note: Any item purchased with diamonds is available for an exchange of a substituted customized purchase of equal or greater value.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Watch My Diamonds within 3 days of receipt of your shipment to make the necessary corrections. If a return shipping label is provided via email, please print the label and tape it to the shipping carton. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Return Request Form. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- The RMA number must be clearly written on the shipping carton to prevent refusal.
- We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- If an order is shipping via ground shipping, the initial shipment fee incurred by Watch My Diamonds to ship the merchandise will be deducted from the refunded amount.
- Special order items or deposits for special order items are not returnable. (Customized items, items that we do not have in our warehouse and special ordered from our distributor for you, and/or all orders that have a sale price equal or greater than $5,000 are considered as "Special Order"). Final Sale items are not returnable. Please get in touch if you have questions or concerns about your specific item.
International buyers may return their purchase, however, any return shipping costs, customs fees, and taxes will be the buyer’s responsibility. All other aspects of the return policy listed above still apply for International returns. Please contact your Client Advisor to request the return authorization and to begin the process.